basa 88 Terms and Conditions

1 General Introduction and Applicability

basa 88 is an online gaming and sports betting platform operated for Bengali-speaking users in Bangladesh. These Terms and Conditions ("Terms") form a legal agreement between basa 88 and all users of its services.

These Terms apply to all services on the site — casino games, live casino, slots, sports betting, bonus programmes and any other features. Continuing to use the platform after any update constitutes acceptance of the revised Terms.

For more details about us, please visit the basa 88 About Us and Company Information page.

2 Eligibility and Age Requirement

The following conditions must be met to create and use an account on the basa 88 platform:

• The user must be at least 21 years old. This platform is strictly prohibited for minors.
• All information provided by the user must be true, accurate and up to date.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited and may result in account cancellation.
• The user must use an active mobile wallet account (bKash, Nagad, Rocket or Upay) registered in their own name.
• Participation in any fraudulent or suspicious activity is strictly prohibited.

3 Account Registration and Verification

3.1 — Registration Process

When creating an account on basa 88, the user must provide their correct name, mobile number and date of birth. To change any information provided at registration, the user must contact the support team.

3.2 — Identity Verification (KYC)

To ensure security and complete payment processing, basa 88 may at any time request documents to verify a user's identity. basa 88 reserves the right to hold withdrawals until the verification process is complete.

3.3 — Account Security

Maintaining account security is the user's own responsibility. Sharing your password, staying logged in on multiple devices at the same time, or allowing someone else to use your account is prohibited. If you suspect any unauthorised access to your account, notify the support team immediately.

4 Deposit and Withdrawal Terms

4.1 — Deposits

Accepted payment methods for deposits on basa 88 are: bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳500. Deposits are generally processed quickly; if there is a delay due to technical reasons, the support team will assist.

4.2 — Withdrawals

The same four methods (bKash, Nagad, Rocket, Upay) may be used for withdrawals. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours.

4.3 — Withdrawal Conditions

Any active bonus wagering requirements on the account must be met before making a withdrawal. basa 88 reserves the right to hold withdrawals until verification is complete. The payment account used when requesting a withdrawal must be registered in the user's own name.

5 Bonus and Promotion Terms

5.1 — Welcome Bonus

The basa 88 welcome bonus is a 100% bonus on the first deposit, up to ৳20,000. For example: a ৳1,000 deposit gives a ৳1,000 bonus, making the total balance ৳2,000, with wagering required of ৳1,000 × 10 = ৳10,000. Bonus winnings cannot be withdrawn until the bonus amount has been wagered 10 times.

5.2 — Other Promotions

basa 88 offers various bonus promotions from time to time, each with its own wagering requirements and validity period. The specific terms of each promotion are stated on the promotions page.

5.3 — Bonus Abuse

If a user creates multiple accounts to claim bonuses, provides false information, or uses any fraudulent method to take advantage of bonus offers, basa 88 reserves the right to cancel the relevant bonus and winnings and to suspend the account.

6 Gaming Conduct and Restrictions

All users must follow the rules below while gaming on basa 88:

• Using any software, bot, script or automated method to play games is strictly prohibited.
• Attempting to exploit any technical error or bug on the platform is prohibited. If such an issue is found, the support team must be notified immediately.
• Using this platform for money laundering or any illegal financial activity is strictly prohibited.
• Colluding with other users to gain an unfair advantage in any game is prohibited.
• If any discrepancy is found in the settlement of a bet, basa 88 reserves the right to cancel or re-evaluate the bet as necessary.

7 Personal Data Protection

basa 88 treats the protection of users' personal data as a top priority. Information collected during account registration and transactions is used solely for the purposes of providing the service, verifying identity and ensuring security.

All data is kept secure through SSL encryption technology. For details on how information is shared with third parties, please read our Privacy Policy page.

8 Responsible Gaming

basa 88 encourages gaming for entertainment and takes a firm stance against problem gambling. The platform is for users aged 21 and above only.

Users can set deposit and betting limits for themselves, take a temporary break, or use the self-exclusion feature. Those looking for help to keep their gaming under control will find detailed guidance and support on our Responsible Gaming Guidelines page.

9 Service Suspension and Termination

9.1 — basa 88's Rights

basa 88 reserves the right to temporarily suspend or permanently close a user's account in any of the following circumstances:

• Violation of any provision of these Terms.
• Detection of fraudulent or unusual activity on the account.
• Failure to complete identity verification or provision of false information.
• Evidence of operating multiple accounts.
• When required for security or legal reasons.

9.2 — User's Rights

A user may request account closure at any time by contacting the support team. The user will be given the opportunity to withdraw any valid balance before the account is closed; however, any active bonuses will be cancelled.

10 Limitation of Liability

basa 88 makes every effort to ensure uninterrupted service. However, basa 88 will not be liable for any temporary disruption to the service caused by technical issues, maintenance or circumstances beyond basa 88's control.

basa 88 is not directly liable for any failed transaction caused by a lost internet connection, device fault or a problem with a third-party payment system. In such situations, the support team will do its best to help resolve the issue.

Game results are determined by the servers of third-party game software providers. Any claims regarding these results fall under the respective game provider's own rules.

11 Copyright and Intellectual Property

All content on the basa 88 website and platform — logos, designs, text, graphics and software — is covered by basa 88's intellectual property rights. Reproduction, distribution or use of this content without permission, other than for personal and non-commercial purposes, is prohibited.

Game content and software are covered by the intellectual property rights of the respective third-party game providers, and their own terms and conditions apply.

12 Dispute Resolution

In the event of any dispute or complaint, please contact the basa 88 support team first. The support team provides assistance 24 hours a day, 7 days a week via live chat and email in both Bengali and English.

If no resolution is reached within 30 days of the date a complaint is submitted, the user may follow the formal process for next steps. In all disputes, basa 88's decision will be considered final unless a different arrangement is applicable under law.

13 Changes to the Terms

basa 88 reserves the right to change, revise or update these Terms at any time. Users will be notified through the platform in the case of significant changes.

Continuing to use the platform after revised Terms are published will be considered acceptance of the new terms. It is therefore recommended to review this page regularly. For general queries, please visit our Frequently Asked Questions (FAQ) page.

14 Contact Information

If you have any questions or comments about these Terms, please contact the basa 88 support team:

• Live Chat: Available 24/7 — click the chat icon on the platform
• Email: [email protected]
• Language: Support is available in both Bengali and English

The support team is active every day of the week, 24 hours a day, and is committed to resolving your issue as quickly as possible.